1. Introduction

Fast Food Insight ("we," "our," "us") operates the website https://www.fastfoodinsight.com (the "Service"). This Privacy Policy describes how we collect, use, store, disclose, and protect personal data of users accessing our Service. This policy is designed to comply with global data protection regulations including the Digital Personal Data Protection Act (DPDP), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other applicable laws.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Definitions

• Personal Data: Any information that identifies, relates to, describes, or could reasonably be linked directly or indirectly with an identifiable individual.
• Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• Data Controller: The entity that determines the purposes and means of processing Personal Data (that's us).
• Data Processor: An entity that processes Personal Data on behalf of the Data Controller.

3. Information We Collect

We may collect the following categories of Personal Data:

3.1 Information You Provide Directly:

• Personal identifiers (name, email address, phone number)
• Account information (username, password)
• Communication content (messages, feedback, support inquiries)
• Payment information (processed by third-party payment processors)
• Any information voluntarily submitted through forms, surveys, or interactions

3.2 Information Collected Automatically:

• Technical data (IP address, browser type and version, device information)
• Usage data (pages visited, time spent, clickstream data)
• Cookies and similar tracking technologies (see Section 6)

3.3 Information from Third Parties:

• Social media information (if you connect through social platforms)
• Analytics data from service providers
• Payment confirmation from payment processors

4. How We Use Your Information (Purposes)

We process your Personal Data for the following purposes:

• To provide, operate, and maintain our Service
• To process transactions and deliver purchased products/services
• To communicate with you (customer support, updates, responses)
• To improve, personalize, and enhance user experience
• To analyze usage trends and optimize functionality
• To ensure security, prevent fraud, and protect against misuse
• To comply with legal obligations and regulatory requirements
• To send marketing communications (where you have consented)

5. Legal Basis for Processing (GDPR Specific)

For users in the European Economic Area (EEA) and United Kingdom (UK), we process your Personal Data based on the following legal grounds:

• Consent: Where you have given clear affirmative consent (e.g., for marketing emails)
• Contractual Necessity: To fulfill our obligations under a contract with you (e.g., providing purchased services)
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For our legitimate business interests, such as:
  • Network and information security
  • Fraud prevention
  • Service improvement and analytics
  • Administrative purposes

6. Payment Processing

6.3 What We Receive:

We only receive information necessary to fulfill your order and provide customer support, such as:

• Your name and email address
• Billing address
• Product/service purchased
• Transaction amount and date
• Payment status

6.4 Payment Processor Policy:

Creem.io's use of your Personal Data is governed by its privacy policy. You can review it at https://creem.io/privacy.

7. Refund & Cancellation Terms

7.1 Cancellation of Subscriptions

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to the paid features until the next billing date.

7.2 Refund Policy

We offer a 30-day money-back guarantee for first-time purchases. If you are not satisfied with our Service, you may request a full refund within 30 days of the initial purchase. To request a refund, please contact us at support@fastfoodinsight.com with your order details.

After the 30-day period, refunds are generally not provided for partial subscription periods, except where required by applicable consumer protection laws. All refund requests are processed by our payment processor, Creem.io, in accordance with their policies.

7.3 How to Cancel

• Log in to your account and navigate to "Billing" or "Subscription" settings, or
• Email support@fastfoodinsight.com with the subject "Cancel Subscription" and include your account email.

8. User Responsibilities & Liability

8.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

8.2 Acceptable Use

You agree to use the Service in compliance with all applicable laws and regulations. You shall not:

• Use the Service for any unlawful purpose or to violate any rights of others
• Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
• Interfere with or disrupt the integrity or performance of the Service
• Transmit any viruses, malware, or other harmful code
• Use automated means (bots, scrapers) to access the Service without our express written permission

8.3 Limitation of Liability

To the maximum extent permitted by law, Fast Food Insight and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or the like that may be transmitted to or through our Service

8.4 Indemnification

You agree to defend, indemnify, and hold harmless Fast Food Insight and its employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of this Privacy Policy or any other applicable terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your use of the Service caused damage to a third party

9. Cookies and Tracking Technologies

9.1 What We Use:

We use cookies and similar tracking technologies to:

• Enhance user experience
• Analyze website traffic
• Personalize content and ads
• Remember preferences
• Understand user behavior

9.2 Types of Cookies:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help understand how visitors interact
• Functionality Cookies: Remember choices and preferences
• Targeting Cookies: Used for advertising purposes

9.3 Managing Cookies:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

10. Data Sharing and Disclosure

10.2 When We Share Data:

We may share your Personal Data with:

• Trusted Service Providers: Companies that assist in operating our Service (hosting, analytics, email services)
• Payment Processors: As described in Section 6
• Legal Authorities: When required by law, court order, or governmental request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Professional Advisors: Lawyers, accountants, or auditors when necessary

10.3 Data Processing Agreements:

All third-party service providers sign data processing agreements requiring them to protect your Personal Data and use it only for specified purposes.

11. International Data Transfers

Your Personal Data may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

11.1 Safeguards for Transfers:

When transferring data outside India, the EEA, or the UK, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with approved data protection standards
• Other legally approved transfer mechanisms

12. Data Retention

We retain Personal Data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Retention periods vary based on:

• The type of data collected
• The purpose of processing
• Legal requirements

After the retention period expires, we securely delete or anonymize your Personal Data.

13. Your Rights and Choices

Depending on your location, you may have the following rights:

13.1 General Rights:

• Access: Request a copy of your Personal Data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your Personal Data
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another controller
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time (where applicable)

13.2 California-Specific Rights (CCPA/CPRA):

If you are a California resident, you have the right to:

• Know what Personal Information is collected, used, shared, or sold
• Delete Personal Information
• Correct inaccurate Personal Information
• Opt-out of the "sale" or "sharing" of Personal Information
• Limit use of sensitive Personal Information
• Non-discrimination for exercising your rights

13.4 How to Exercise Your Rights:

To exercise any of these rights, contact us at:

• Email: privacy@fastfoodinsight.com
• Subject Line: "Privacy Rights Request"

We will respond within 30-45 days as required by applicable law. We may need to verify your identity before fulfilling your request.

14. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data, including:

14.1 Security Measures:

• Administrative safeguards (access controls, policies)
• Technical safeguards (encryption, firewalls, secure protocols)
• Physical safeguards (data center security)
• Regular security assessments and monitoring

14.2 Data Breach Notification:

In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authorities without undue delay (within 72 hours where required by GDPR)
• Notify affected individuals where the breach poses a high risk to their rights
• Take immediate steps to mitigate the breach and prevent recurrence

15. Children's Privacy

15.1 Age Restriction:

Our Service is not directed to individuals under the age of 16. We do not knowingly collect Personal Data from children.

15.2 If We Discover Child Data:

If we become aware that we have collected Personal Data from a child under 16 without parental consent, we will take steps to delete that information immediately.

15.3 Parental Rights:

Parents or guardians who believe their child has provided us with Personal Data should contact us at privacy@fastfoodinsight.com.

16. Third-Party Links

Our Service may contain links to other websites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of every site you visit.

17. Changes to This Privacy Policy

17.1 Updates:

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

17.2 Notification:

We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (where appropriate)
• Displaying a notice on our Service

17.3 Continued Use:

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Supervisory Authority:

If you are in the EEA or UK and believe our processing of your Personal Data violates data protection laws, you have the right to lodge a complaint with your local supervisory authority.